This policy explains how your personal data is collected and used when you enquire through Windows & Doors Direct.
Windows & Doors Direct is a trading website operated as a lead-generation service. The data controller responsible for personal data collected through this site is S&K Group Holdings Ltd (Company No. 16703925), registered at Unit 1 Hems Crescent, Great Barr, Birmingham B43 5DG.
When you submit an enquiry form or live chat, we collect the details you provide — typically your name, phone number, email address, postcode and any information about your project. We may also collect basic analytics data (such as pages visited) to improve the website.
We use your details solely to respond to your enquiry, arrange a survey or quotation, and provide the products and services you've asked about. We do not sell your personal data to unrelated third parties. Where necessary to fulfil your enquiry, your details may be shared with the relevant installer or service partner handling your job.
We process your data on the basis of your consent (given when you submit the form) and our legitimate interest in responding to and fulfilling enquiries. You can withdraw consent at any time.
We retain enquiry data only for as long as necessary to handle your enquiry and meet our legal and accounting obligations, after which it is securely deleted.
This site uses Google Analytics to understand how visitors use the site. These tools may set cookies. You can control cookies through your browser settings.
Under UK GDPR you have the right to access, correct or erase your personal data, to restrict or object to processing, and to data portability. To exercise any of these rights, contact us at sales@windowsanddoorsdirect.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
For any privacy questions, email sales@windowsanddoorsdirect.co.uk or write to S&K Group Holdings Ltd, Unit 1 Hems Crescent, Great Barr, Birmingham B43 5DG.
Last updated: June 2026.